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Showing results for "askus 39".

How do I close my account?

We’re sad to see you go, but the process is fairly simple.

Can my Aquila Standard debit card be used outside of the United States to get cash, and if so, what fees will I be charged with each transaction?

The Aquila Standard credit and debit card can be used worldwide. To ensure uninterrupted service on your travels, we do request that you let us know when you are going to be away. A 1% fee will be charged on international transactions.

How do I view checks I've deposited?

Aquila Standard can provide members with a copy of their deposited checks.

How do I replace my debit card?

To obtain a new debit card, please either stop by a branch to have one printed for you on the spot, or call in to member services at 206.398.5500 between 8:00 a.m. - 6:00 p.m. Monday through Friday, and 10:00 a.m. - 2:00 p.m. on Saturdays, and we will ship one to your address. Please allow 5-8 business days for shipping.

If you have any further questions about this, call us at 206.398.5500 or send us a message.

Does it cost me anything to make a stop payment using Bill Pay?

The stop payment fee for Bill Pay is $21.

How do I order additional checkbook registers?

To order additional checkbook registers, simply reach out to us, providing your name and membership number, and confirming the address you would like us to send them to.

How do I update my personal and contact information?

You can update your personal information with us through your Online Banking. Once logged in, select Profile > Profile Updates > Address and Phone number or Profile > Profile Updates > Email Address.

Why can't I enroll in Online Banking?

The most common reasons is that there is a discrepancy in the information from our records. Please verify your account number and account type with what is shown on your statement.

How can I access my business accounts through Online Banking?

If you are a signer on the business accounts, they will appear under your personal Online Banking profile.

What is your mailing address?

Our mailing address is Aquila Standard, 1521 1^st Ave S, Ste 500, Seattle, WA 98134. All loan payments, deliveries, and other mailed correspondence are received at this location, except for Visa Payments which should be mailed to PO Box 2711, Omaha, NE 69103-2711.

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