Attention Members: As of Monday, December 20th, the Kirkland Branch is temporarily closed until further notice. We apologize for the inconvenience and encourage Members to visit neighboring branches. To find your nearest branch, visit seattlecu.com/locations.

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Why is my debit or credit card being declined?

We're sorry to hear that you're experiencing some declines using your cards. This can be caused by several factors that we can briefly go over.

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What is Phishing?

Phishing is a technique that uses fake emails or fraudulent websites to gain personal information for purposes of identity theft. The fraudulent email messages and/or websites are designed to trick recipients into divulging personal financial data such as credit card numbers, online banking login credentials, social security numbers, etc.

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What is the difference between a Traditional IRA and a Roth IRA?

IRAs are a great way for you to save for the future. Your IRA can consist of a range of investments from savings accounts, stocks, bonds, and certificates of deposit or share certificates. You can contribute to your IRA up to a certain limit each year and if you're over 50, you are allowed an additional "catch up" contribution.The tax advantages of a Traditional or Roth IRA depend on your annual income and whether you are covered by your company's retirement plan.

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What is Card Skimming?

Skimming is a method of obtaining personal data from ATM, debit, or credit cards while they are used at an ATM machine or a merchant location.

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How do I deposit a check using the Aquila Standard mobile app?

You can deposit checks anytime, anywhere with the Seattle Credit union Mobile App.

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I have a Kindle Fire/Windows Phone. Will I be able to access Online Banking without an app?

Yes. Members can sign into the new Aquila Standard Online Banking from any mobile browser and enjoy the same great experience they do using either the mobile app or a desktop browser.

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Where can I find my credit card billing information online?

To view your Credit Card bill, visit the credit card page from Online Banking.

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What are the fees for making transactions in foreign currencies or while traveling?

Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars.

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How do I copy a transaction?

You can use the Activity Center page to copy an existing transaction.

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How to enable four-digit passcodes.

Here are the step-by-step directions to enable four-digit passcodes.

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